Key Responsibilities
• Assists in developing standard ITconfiguration and asset management methodology
• Develop CMDB policy, processes, andknowledge base
• Conduct reporting on configuration auditsand reconciliation
• Maintains CIs to ensure CMDB accuracy andcompleteness
• Drives visibility on process adherenceand compliance improvement opportunities
• Works with other ITSM processes tounderstand new requirements and identify how Configuration management cansupport or replace
• Support and administer the tool forconfiguration and asset management, ServiceNow Discovery, and additionalapplications or modules as assigned
• Conduct discovery workshops to uncoverand consolidate disparate data sources while managing the expected businessoutcomes, use cases, the ServiceNow Common Service Data Model (CSDM), andplatform governance
• Create and document requirements forefficient process design that includes self-service options with limited manualeffort
• Manage the operational integration andcentralization of IT Asset Management processes, such as requests andprocurement, reports and dashboards, data accuracy/integrity, and extending thescope of Asset Management
• Demonstrate experience in implementingand managing ServiceNow CMDB, CSDM, Hardware and Software Asset Managementprocesses, procedures, and governance
• Draft technical process documentation
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Bachelor’s degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience. | Required | 0 | |
| ITIL Foundation & ServiceNow Administration Certification. | Required | 5 | Years |
| Recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities. | Required | 10 | Years |
| In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery). | Highly desired | 0 | |
| Certified Implementation specialist – ITSM, Certified Implementation Specialist. | Highly desired | 0 | |
| Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service | Desired | 0 | |
| Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION) | Required | 0 | |
| ITIL Foundation certified or related experience. | Desired | 0 | |
| Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS). | Desired | 0 |
| No. | Question |
|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? |
| Question2 | Please list candidate's email address that will be used when submitting E-RTR. |
| Question3 | Candidate must be paid the rate of - if selected for engagement therefore the SRP rate cannot exceed -. Do you accept this requirement? |
| Question4 | The maximum mark-up for this engagement’s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%? |
| Question5 | This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement? |
| Question6 | The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client’s selection date. Do you accept this requirement? |
| Question7 | Remote Work Permitted: Due to COVID-19, the client has agreed to allow the selected candidate to work remotely for the time being. However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement? |